Privacy Policy

Welcome to Qacent. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By accessing or using Qacent, you agree to this policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Government-issued ID (for identity verification)
  • Bank Account Details
  • Cryptocurrency Wallet Address
1.2 Transaction Information

We collect details of your transactions, including:

  • Deposits and withdrawals
  • Payment history
  • Transaction timestamps
1.3 Technical & Usage Information

When you access Qacent, we may collect:

  • IP Address
  • Device Information (browser type, operating system)
  • Cookies and Tracking Data (see Section 6)
  • Log Data (error reports, login activity)
1.4 Communication Data

If you contact us, we may collect:

  • Support requests and messages
  • Feedback and surveys

2. How We Use Your Information

We use your information to:

  • Provide & Improve Services – To process transactions, verify identity, and enhance user experience.
  • Ensure Security & Compliance – To prevent fraud, comply with regulations, and meet KYC/AML requirements.
  • Customer Support – To respond to inquiries and provide assistance.
  • Marketing & Notifications – To send service updates and promotions (you can opt out).
  • Legal & Risk Management – To detect suspicious activity and comply with laws.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it in the following cases:

3.1 With Service Providers

We may share data with trusted third-party vendors for:

  • Identity verification & KYC compliance
  • Payment processing & banking services
  • Fraud prevention & security monitoring
3.2 For Legal & Compliance Reasons

We may disclose your information if required by:

  • Regulatory authorities
  • Law enforcement agencies
  • Legal proceedings (court orders, subpoenas, etc.)
3.3 Business Transfers

If Qacent merges, is acquired, or undergoes restructuring, user data may be transferred to the new entity.

4. Data Retention

We retain your data for as long as necessary to:

  • Fulfill legal and regulatory obligations
  • Maintain account records
  • Prevent fraud and ensure security

When data is no longer required, we securely delete or anonymize it.

5. Data Protection & Security

We take strong security measures to protect your personal and financial information:

  • Encryption: All sensitive data is encrypted in transit and at rest.
  • Two-Factor Authentication (2FA): Extra security for account access.
  • Secure Payment Processing: Transactions are handled by regulated financial partners.
  • Access Control: Only authorized personnel can access your data.

While we take all necessary precautions, no system is 100% secure. Users should also take steps to protect their accounts, such as using strong passwords and enabling 2FA.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small files stored on your device that help us:

  • Remember login details
  • Track website usage
  • Personalize content and ads
6.2 Managing Cookies

You can disable cookies in your browser settings, but some features of Qacent may not function properly.

7. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access – Request a copy of your personal data.
  • Correct – Update inaccurate or incomplete information.
  • Delete – Request data deletion (subject to legal obligations).
  • Restrict Processing – Limit how we use your data.
  • Withdraw Consent – Opt out of marketing emails at any time.

To exercise these rights, contact us at help@qacent.com.

8. Third-Party Links

Our website may contain links to third-party services. Qacent is not responsible for the privacy practices of external sites. Always review their privacy policies before sharing your data.

9. International Data Transfers

If you access Qacent from outside the United States, your data may be transferred to and processed in the U.S. By using our services, you consent to the transfer of your information to the U.S.

10. Children’s Privacy

Qacent is not intended for users under 18 years old. We do not knowingly collect data from minors. If we learn that a minor has provided personal information, we will delete it.

11. Changes to This Privacy Policy

We may update this policy from time to time. We will notify users of significant changes, but we encourage you to review this page periodically. Continued use of our services constitutes acceptance of the updated Privacy Policy.